Pacewise Coaching is a run coaching service operated by Cadence Solutions Group LLC, a Tennessee limited liability company based in Nashville, Tennessee ("Pacewise," "we," "us"). This policy explains what information we collect through pacewisecoaching.com and our coaching services, how we use it, and the choices you have. We keep it simple: we collect what we need to coach you well, and we never sell your personal information.
Information we collect
Information you give us
- Contact form: first and last name, email address, optional phone number, and anything you write in the notes field.
- Client intake: your running history, goals and target races, weekly schedule and availability, and lifestyle factors that affect training.
- Health and fitness information: injury history, health conditions you choose to share that affect training, heart rate data, and how workouts feel to you.
- Communications: messages you send us by email, text, or through our coaching platform.
Information from connected devices and apps
If you connect a device or app such as Garmin, Apple Watch, or Strava to our coaching platform, we receive workout data like distance, pace, duration, heart rate, elevation, and route. You control these connections and can disconnect them at any time in the device or app settings.
Payment information
Payments are processed by a third-party payment processor. We may see your name, billing email, and the last four digits of your card, but we never see or store your full card number.
Information collected automatically
Our website uses Cloudflare to host the site, protect it from spam (Cloudflare Turnstile), and measure basic, aggregate traffic. This may include your IP address, browser type, and pages visited. We do not use advertising cookies or sell browsing data.
How we use your information
- To respond to your inquiry and set up coaching.
- To build and adjust your personalized training plan.
- To communicate with you about your training, schedule, and account.
- To process payments and keep business records.
- To send occasional updates or tips, if you opt in. Every marketing email includes an unsubscribe link.
- To keep our website secure and working properly.
How we share your information
We share information only with service providers that help us run Pacewise, and only as needed for them to do that work:
| Provider | Purpose |
|---|---|
| Cloudflare | Website hosting, security, spam protection, basic analytics |
| Resend | Delivers contact form submissions to our inbox |
| Payment processor | Payment processing |
| Coaching software provider | Training plans, scheduling, messaging, device syncing |
| Email and calendar provider | Business email and scheduling |
We may also disclose information if required by law, to protect someone's safety, or as part of a sale or transfer of the business. We do not sell your personal information, and we do not share it for targeted advertising.
Testimonials
We will only publish your name, photo, story, or results with your written permission. You can ask us to remove a testimonial at any time.
Health and fitness information
Health and fitness details help us coach you safely. We use them only to plan and adjust your training. We collect them only with your consent, which you give when you complete intake. We do not sell them, and we do not share them except with the providers listed above that help deliver your coaching.
Pacewise is not a healthcare provider, and this information is not covered by HIPAA. We still protect it with care.
Washington residents: You have additional rights over your consumer health data under Washington's My Health My Data Act. These include the right to confirm whether we collect or share it, to access it, to withdraw consent, and to have it deleted. To use these rights, email [email protected] with "Health Data Request" in the subject line.
How long we keep information
- Inquiries that don't become clients: deleted within 12 months.
- Client training and health data: kept while you are a client and afterward for the period stated in your Coaching Agreement, in case you return. You can ask us to delete it sooner.
- Payment and tax records: kept as long as tax law requires.
Your choices and rights
You can ask us to:
- Show you the personal information we have about you.
- Correct anything that is wrong.
- Delete your information, except records we must keep by law.
- Stop sending marketing email (or use the unsubscribe link).
Email [email protected] and we will respond within 30 days. We may need to confirm your identity first.
Do Not Track
Some browsers send a "Do Not Track" signal. Because we do not track visitors across other websites, we do not change our practices in response to these signals.
Security
We use reasonable safeguards, including encrypted connections, access-controlled accounts, and trusted providers. No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.
Age requirement
Pacewise coaches adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, contact us and we will delete it.
Changes to this policy
If we make material changes, we will update the effective date above. Current clients will also be notified by email.
Contact us
Nashville, Tennessee
[email protected] ยท (615) 852-5733