Terms of Service

These Terms of Service ("Terms") are an agreement between you and Cadence Solutions Group LLC d/b/a Pacewise Coaching ("Pacewise," "we," "us"). They cover your use of pacewisecoaching.com and our run coaching services. By using the site or signing up for coaching, you agree to these Terms and to our Privacy Policy.

1. Who can use Pacewise

You must be at least 18 years old to use our coaching services. By signing up, you confirm that you are 18 or older and that the information you give us is accurate.

2. Our services

Pacewise provides personalized run coaching, in person in the Nashville area and virtually. Services may include training plans, plan adjustments, workout feedback, and communication with your coach. Your plan's specific features, price, and term are described at checkout or in your coaching agreement.

3. Not medical advice

Our coaches are certified running coaches, not doctors, physical therapists, or registered dietitians. Nothing we provide is medical advice, diagnosis, or treatment.

• Talk with your doctor before starting any training program, especially if you have a heart condition, injury, chronic illness, or are pregnant.
• Stop exercising and seek medical care if you feel chest pain, dizziness, fainting, unusual shortness of breath, or sharp or worsening pain.
• Tell your coach promptly about any injury, illness, or change in your health.

4. Assumption of risk and Client Waiver

Running and endurance training involve real risks. These include muscle and joint injuries, falls, heat illness, dehydration, cardiac events, and accidents involving traffic, terrain, weather, or other people. These risks exist whether you train alone, in a group, or with a coach present. By using our services, you understand these risks and choose to accept them.

5. Your responsibilities

• Train within your limits and use your own judgment. You decide whether to run a workout and how hard to push.
• Choose safe routes, wear appropriate gear, and follow traffic laws.
• Give us accurate, up-to-date information about your health, schedule, and training.

6. Results

We will coach you with care and expertise. However, results depend on many things outside our control, including your consistency, health, sleep, nutrition, and race-day conditions. We do not guarantee any specific finish time, pace, weight change, or other outcome.

7. Payments, renewal, and cancellation

• Billing: Payments are processed securely by a third-party payment processor. Prices are shown in U.S. dollars at checkout.
• Automatic renewal: Monthly coaching plans renew automatically each month and continue until you cancel. We will charge the payment method on file the plan price shown at checkout on the same day each month. Before your first charge, we will ask you to agree to these renewal terms. We will also email you a confirmation explaining how to cancel.
• How to cancel: Email [email protected] with "Cancel" in the subject line, or use the cancel link in your billing confirmation email. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Price changes: If your plan's price or terms change, we will email you at least 30 days in advance and tell you how to cancel.
• Refunds: Refunds are handled as stated in your Coaching Agreement, except where the law requires otherwise.
• Promotional rates: Any discounted rate and how long it lasts will be stated when you sign up.

8. Communication

Your coach will reply to messages within 1 business day. Pacewise is not an emergency service. In an emergency, call 911.

9. Testimonials and reviews

With your written permission, we may share your feedback, results, or photos on our website and social media. Some clients receive a discounted rate in exchange for an honest testimonial. When that applies, we will say so next to the testimonial. We never ask for positive-only reviews or edit a testimonial in a way that changes its meaning.

10. Our content

Training plans, workouts, guides, and other materials we provide belong to Pacewise. They are for your personal use only. Do not share, resell, or publish them without our written permission.

11. Third-party services

Our coaching may use third-party apps and devices, such as our coaching platform, Garmin, Apple Watch, Strava, and our payment processor. Your use of those services is governed by their own terms. We are not responsible for their outages, errors, or data practices.

12. Website use

You agree not to misuse the website. That includes attempting to access it without authorization, interfering with its operation, or submitting spam or false information.

13. Disclaimer of warranties

The website and its content are provided "as is." To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

14. Limitation of liability

To the fullest extent permitted by law, Pacewise will not be liable for any indirect, incidental, or consequential damages arising from these Terms or our services. Except as provided in the signed Client Waiver, our total liability for any claim is limited as stated in your Coaching Agreement. Nothing in these Terms limits liability for fraud, gross negligence, or willful misconduct, or any liability that cannot be limited under Tennessee law.

15. Ending services

You may stop coaching at any time as described in your Coaching Agreement. We may pause or end services if you violate these Terms, fail to pay, or if continuing would be unsafe. If we end services without cause, we will refund any prepaid amount for the unused period.

16. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee. Any dispute will be resolved in the state or federal courts located in Davidson County, Tennessee. Before filing a claim, please contact us so we can try to resolve it informally.

17. Changes to these Terms

We may update these Terms from time to time. We will post changes here with a new effective date and email current clients about material changes. Continuing to use our services after a change means you accept the updated Terms.

18. Contact us